Voyage la Lumière

FAQ

Asked, answered.

Will one size actually fit me?

The cap is a six-panel trucker with an adjustable rear closure, so one size covers almost every head, in either colour. All sales are final, so if you are unsure about anything, write to us before you order.

When will my order ship?

Within one to two business days of your order, from Australia, tracked. You receive the tracking number as soon as it is on its way.

Where do you ship?

Fifteen countries: Australia and New Zealand; the United States and Canada; the United Kingdom; France, Germany, Italy, the Netherlands, Spain and Switzerland; and Hong Kong, Japan, Singapore and South Korea. Delivery typically takes 2–6 business days within Australia, 4–10 to New Zealand and 6–12 everywhere else, after dispatch. The full detail is in our shipping policy.

Can I return it?

All sales are final — we do not offer returns or exchanges for change of mind, so choose carefully. Two exceptions. If anything is faulty, we repair, replace or refund under the Australian Consumer Law, postage ours. And if your order is delivered in the United Kingdom or the European Union, the law there gives you fourteen days from delivery to cancel — unworn, return postage yours.

What if something is faulty?

Tell us. A faulty piece is repaired, replaced or refunded under the Australian Consumer Law, and the postage is ours.

What is the difference between the two colours?

The shape, the size and the embroidery are the same piece. Le Vert-de-Grèce is the green one, with open black mesh at the rear, the house name in gold and the script in red. Le Rouge-de-Cuivre is a deep burgundy, suede across the crown and lined in satin, with the name in black and the script in gold. Both are A$88.

How do I care for suede?

Keep it dry, and brush it gently with the nap when it needs it. The nap holds a direction — push it one way and the colour lightens, push it back and it darkens. Do not machine wash it, and keep it out of the rain; suede remembers water. More in the journal: the Suede Trucker Cap, in detail.

Is the wordmark printed?

Never. The display line is raised in puff embroidery; the script beneath it is stitched flat. Under one light, only one of them is ever fully lit.

Will there be more pieces?

Yes — when the next one is ready, and not a day before. The list hears first; you can join it at the bottom of the main page.

Anything else: contact@voyagelalumiere.com